NDIS Participant Contact Guide

The easiest and most direct way to get in touch with the NDIS is by phone. The NDIS Contact Centre is available to answer your questions and provide support Monday to Friday, 8am to 8pm (AEST/AEDT) except on public holidays. You can call the NDIS Contact Centre on 1800 800 110.

When you call the NDIS Contact Centre, you'll be prompted to choose from a range of options, depending on the reason for your call. You may need to provide your NDIS participant number and other personal details to confirm your identity before you can speak with a customer service representative.

If you have difficulty using the phone, you can contact the NDIS via the National Relay Service (NRS). The NRS is a government-funded service that allows people who are deaf or have a hearing or speech impairment to make phone calls.

If you prefer to communicate with the NDIS online, there are several options available to you. You can send a message through the myGov portal or the NDIS participant portal. To use these services, you'll need to have a myGov account and link it to your NDIS participant portal.

When you send a message through the myGov portal or the NDIS participant portal, you can expect a response within two business days. If your query is urgent, it's best to call the NDIS Contact Centre directly.

If you prefer to speak with someone in person, you can visit an NDIS office. There are NDIS offices located across Australia, and you can find your nearest office on the NDIS website.

It's important to note that NDIS offices are open by appointment only, so you'll need to book a time to visit. You can book an appointment by calling the NDIS Contact Centre or sending a message through the myGov portal or NDIS participant portal.

When you visit an NDIS office, you'll have the opportunity to speak with a customer service representative who can answer your questions and provide support. You may need to provide your NDIS participant number and other personal details to confirm your identity.

No matter how you choose to get in touch with the NDIS, there are a few things you can do to make sure you get the help you need:

• Be clear about what you need: Before you get in touch with the NDIS, take some time to think about what you need help with. This will make it easier for the customer service representative to assist you.
• Have your NDIS participant number handy: You'll need to provide your NDIS participant number when you get in touch with the NDIS, so make sure you have it handy.
• Be patient: The NDIS Contact Centre can be busy at times, so you may need to wait on hold or wait for a response to your message.