FAQ's

At KoalaKare, we're committed to providing personalised support to our participants, enabling them to tackle their daily challenges with confidence. Our reliable, professional, and compassionate care offers peace of mind to both our participants and their families. We tailor our services to meet the unique needs and preferences of each participant, empowering them to take meaningful steps towards greater independence. With KoalaKare, you can trust that you're receiving the finest care available.

At KoalaKare, we're a registered NDIS provider specialising in providing support in several areas, including:

1. Assistance with Daily Personal Activities
2. Development of Daily Living and Life Skills
3. Household Tasks
4. Participation in Community Social, and Civic Activities
5. Assistance with Travel and Transportation Arrangements.

Our mission is to help our participants achieve their lifelong goals through high-quality, personalised care that's tailored to their unique needs and preferences.

KoalaKare is not a crisis service.
If it is an emergency, call 000.

Helpful phone numbers for support:

• Lifeline (24-hour crisis support for all): 13 11 14
• 1800Respect (24-hour Family Violence Support): 1800 737 732
• Kids Helpline (24-hour service): 1800 55 18 00
• Parentline (Support for Parents and Carers, 8 am to midnight): 13 22 89
• Men’s Helpline (24-hour service): 1300 78 99 78
• Rainbow Door (10 am–5 pm daily): 1800 729 367 | 0480 017 246 | support@rainbowdoor.org.au
• National Alcohol and Other Drug Hotline (24 hours): 1800 250 015
• 13YARN (First Nations crisis support line, 24 hours): 13 92 76

At KoalaKare, we understand the importance of prompt and reliable communication. Our team is dedicated to answering incoming calls quickly and addressing queries or concerns as soon as possible. We strive to respond within a short timeframe, day or night, so you can feel confident that your questions will be heard and addressed. Choosing a caregiver agency for your loved ones can be challenging, which is why we're always ready to assist. If you have any questions or need further information, please feel free to contact us anytime.

At KoalaKare, we offer a range of services designed to support our participants in achieving their goals and enhancing their quality of life. You can choose to access one or more of the following services based on your unique needs and preferences:

• Assistance with Daily Personal Activities
• Development of Daily Living and Life Skills
• Household Tasks
• Participation in Community, Social, and Civic Activities
• Assistance with Travel and Transportation Arrangements

Our team is dedicated to delivering high-quality, personalised care that meets the unique needs of each of our participants. Contact us to learn more about our services and how we can support you.

The National Disability Insurance Scheme (NDIS) is a program designed to provide support to individuals with disabilities, empowering them to engage in everyday activities and achieve their goals. This program is available to all Australian citizens, permanent residents, or individuals with significant disabilities who seek to enhance their independence, involvement in the community, and overall wellbeing.

The National Disability Insurance Agency (NDIA) is responsible for implementing the NDIS and ensuring that eligible individuals, their families, and caregivers receive the support they need. To learn more about how the NDIS can help you or a loved one, please visit www.ndis.gov.au 

At KoalaKare, we recognise the significance of the relationship between our participants and their caregivers. That's why we strive to maintain consistency by assigning the same caregiver to each participant unless the participant requests a change or discontinuation of services. We believe that this approach helps to foster trust, familiarity, and a sense of continuity for our participants, enabling them to receive the highest quality care possible.

At KoalaKare, we understand that the safety and wellbeing of our participants is of utmost importance. That's why we only recruit experienced, dependable, and compliant workers with a proven track record in providing quality support and helping participants achieve their goals. Our staff undergo a rigorous recruitment and selection process that includes:

• An in-depth recruitment process
• Competency assessment
• Comprehensive reference checks
• Working with children checks
• NDIS Worker Screening Clearance
• Training in First Aid, CPR, Manual Handling and more
• Mental Health First Aid Training, as needed
• 100-point identity checks and more

We take sourcing, placement, training, and supervision of our staff very seriously, ensuring that we only provide the highest quality care to our participants.

Contact us to learn more about our recruitment process and how we ensure the safety and wellbeing of our participants.